How long does the return process take?
For all types of returns you can expect the whole process to take about 3-6 weeks.
Holidays can cause delays in shipments. During holidays shipments can pile up, and it can take a few extra days to resolve the situation.
Once in our main warehouse, our RMA department will handle the case as fast as they can. The handling usually takes some business days.
When handled, you will receive an email notification. In a case of a refund or a re-shipment, the email will have a receipt enclosed as an attachment.
Regarding reclamation-cases returned with a returns label from us:
The process starts by the items being first transported to our UK forwarding point. From the UK forwarding point the shipment will join other return and travel on a pallet to our main warehouse in Denmark. These shipments are sent on a weekly basis, sometimes even three shipments a week depending on the amount of returns.
Please note: When the return tracking says "delivered", it means the package has arrived to UK's mail distripution center, where it will still continue its trip to our warehouse to Denmark.
NB:
Remember to save the proof of posting when you send the items to us. The document can save everyone involved from a lot of headache in case there would be any problems with the returning shipment.